How It Works

The Process

Four steps to better insights

1

Consult

We discuss your goals, challenges, and what you want to learn. We recommend the right survey approach for your situation.

2

Design

We customise questions, branding, and communications. You review and approve before anything goes live.

3

Launch

Surveys go out via email, SMS, or QR codes. We monitor participation and send reminders as needed.

4

Act

You receive clear reports with insights and recommendations. We help you plan action and close the loop.

Step 1

Consult & Plan

Every successful survey starts with clear objectives. We'll discuss:

What questions you want answered
Who should be surveyed and how
Timing and communication approach
How results will be used and shared
Budget and practical constraints

This consultation is free—whether you proceed with us or not, you'll come away with a clear view of the right approach.

Typical timeline

Initial call: 30-60 minutes

Proposal delivery: 2-3 business days

Decision to launch: 1-2 weeks typical

Step 2

Design & Setup

We handle the complexity so you don't have to:

Question design — Validated questions plus custom items for your priorities
Survey branding — Your logo, colours, and messaging
Employee communications — Launch emails, reminders, and FAQ documents
Technical setup — Platform configuration, testing, and quality assurance
Language options — Translation into required languages

Your involvement

You'll review and approve all materials before launch. We typically need 1-2 review cycles to get everything perfect.

Typical setup time: 1-2 weeks

Step 3

Launch & Collect

When the survey goes live, we manage everything:

Multi-channel delivery — Email, SMS, QR codes, or paper if needed
Real-time monitoring — Watch participation rates as they happen
Smart reminders — Targeted follow-ups to non-responders
Support hotline — Help for employees with questions or issues
Progress updates — Regular reports to your project team

Typical response rates

Our average is 85% participation—significantly higher than industry norms.

High participation comes from trusted anonymity, mobile-friendly surveys, and effective communication.

Step 4

Analyse & Act

Results delivered within 48 hours of survey close:

Executive summary — Key findings and recommendations for leadership
Interactive dashboard — Explore data by team, location, or demographic
Benchmark comparisons — How you compare to SA norms
Comment analysis — Themes and key verbatims from open questions
Manager reports — Team-level insights (where thresholds allow)

Optional add-on: Action planning workshop to prioritise and plan response.

The 48-hour promise

Once your survey closes, you'll have your complete results within 48 hours—not weeks. Fast delivery means faster action.