Frequently Asked Questions

Anonymity is critical for honest feedback. Our approach includes: no IP address tracking, minimum response thresholds (typically 5+ responses) before group-level data is shared, third-party data handling so your organisation never sees individual responses, and clear communication to employees about how their data is protected.

Our average response rate is 85%, significantly higher than the industry norm of 50-60%. High participation comes from trusted anonymity, mobile-friendly surveys that work on any device, effective communication strategies, and appropriate survey length.

For a full engagement survey: setup takes 1-2 weeks, fieldwork typically runs 2 weeks, and results are delivered within 48 hours of survey close. Total: 4-6 weeks from kickoff to results. Pulse surveys can be turned around much faster—sometimes within days.

We support all major South African languages including English, Afrikaans, Zulu, Xhosa, Sotho, Tswana, and more. Employees select their preferred language at the start of the survey. This significantly improves comprehension and response quality.

Pricing depends on organisation size, survey type, and services required. We provide transparent, all-inclusive quotes with no hidden fees. Contact us for a free quote—we'll recommend the right approach for your budget and needs.

Yes. We start with validated question frameworks, then customise to your priorities. You can add questions about specific initiatives, values, or topics. We'll advise on what works well and what doesn't to ensure high-quality data.

Many workforces include employees without email access. We support multiple channels: SMS with unique survey links, QR codes on posters, shared kiosk devices, or even paper surveys where needed. Everyone gets a voice.

We're fully POPIA compliant. Survey participation is voluntary, data is processed only for stated purposes, and we don't share individual responses. Our privacy policy and data handling practices meet all South African regulatory requirements.

Yes. We maintain South African benchmark data across industries and company sizes. You'll see how your results compare to local norms—not just global averages. This context helps you understand what "good" looks like in your market.

You receive comprehensive reports within 48 hours. But data without action creates cynicism. We help you communicate results to employees, prioritise focus areas, and plan concrete actions. Optionally, we facilitate action planning workshops with leadership teams.