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Satisfaction vs. engagement: what's the difference?

Satisfaction measures contentment—are employees happy with what they receive from their employment? Engagement measures commitment—are they invested in the organisation's success?

Both matter. A satisfied employee stays; an engaged employee performs. Ideally, you want both.

  • Job content — Do people enjoy their actual work?
  • Compensation — Is pay perceived as fair?
  • Benefits — Are benefits valued and understood?
  • Work environment — Is the physical/virtual space conducive to work?
  • Management — Are managers effective and supportive?
  • Colleagues — Do people enjoy working with their team?

When to use satisfaction surveys

Satisfaction surveys are ideal when you want to:

  • Understand what keeps people (or might cause them to leave)
  • Evaluate specific policies or benefits
  • Benchmark against competitors
  • Get a simpler, more focused view than a full engagement survey

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